To The Lady Who Gave Me Two 7's And A 6

"ADabOfOppo; Gone Plaid (Instructables Can Be Confusable)" (adabofoppo) 06/13/2014 at 12:23 • Filed to: Customers Are Not Always Right

5

11

on my Delivery Score Survey...

Don't bring your hell-spawn little snowflake with you next time you buy a car and you'll find that people are more willing to take the time you need to understand things. Surprisingly, I am not willing to yell over your successful procreation's insistence they play some damn music on their tablet at full volume while I'm trying to explain your car to you.

Also, I was waiting outside the business office when you were done signing for your car. So you lied when you commented I wasn't punctual.

Bitch. I know I didn't see any fucking princess crown on your head that day.

mr_gofast > ADabOfOppo; Gone Plaid (Instructables Can Be Confusable) 06/13/2014 at 12:24

2

kids under ten shouldnt be allowed in dealerships - soo annoying..

Coty > ADabOfOppo; Gone Plaid (Instructables Can Be Confusable) 06/13/2014 at 12:25

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Are you on the "10 or failing" scale?

ADabOfOppo; Gone Plaid (Instructables Can Be Confusable) > Coty 06/13/2014 at 12:27

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Yeah, pretty much.

Coty > ADabOfOppo; Gone Plaid (Instructables Can Be Confusable) 06/13/2014 at 12:30

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Do you guys tell your customers that anything under 10 is failing?

ADabOfOppo; Gone Plaid (Instructables Can Be Confusable) > Coty 06/13/2014 at 12:36

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No, I am not allowed to mention the survey. The sales consultants can and do, and we will go out of our way to make it right should there be an issue we can actually fix.

These people were awful from the start. They claimed one of the sales consultants insulted them and refused to work with that person again. The SC in question absolutely did NOT insult these people.

They're just terrible people who have to flaunt their newly-found social status (new doctor) upon everyone else. Thing is, lady was actually very nice in person and I had Zero clue she wasn't happy. I am also here full-time and have on numerous occasions gone over features to explain them again with people who wanted/needed more time to learn it all.

Coty > ADabOfOppo; Gone Plaid (Instructables Can Be Confusable) 06/13/2014 at 12:37

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Wait, what do you do?

ADabOfOppo; Gone Plaid (Instructables Can Be Confusable) > Coty 06/13/2014 at 12:39

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Product Specialist at a Japanese Luxury Marque Dealer. I teach people how to use all the tech in their new/new to them cars.

(I'm being purposely vague about the brand. I want to ensure my complaints do not reach the customer.)

Coty > ADabOfOppo; Gone Plaid (Instructables Can Be Confusable) 06/13/2014 at 12:44

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That's fine. Yeah we have to teach people how to use all their stuff.

-Salesman, Ford/Lincoln/Hyundai

LTK > ADabOfOppo; Gone Plaid (Instructables Can Be Confusable) 06/13/2014 at 13:18

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not fair, I get graded on the whole survey and charged money for negative surveys. I had one customer who I bent over backwards for and even gave them free gas and drove to their house after hours to correct a mistake by our idiotic at the time finance department, which they excoriated us for on the survey. They're since bought two new cars from me.

Axial > mr_gofast 06/13/2014 at 23:19

1

I was very well-behaved when my dad got his '98 Ram 1500 in '98, thank you very much. In fact, we were so well behaved that the salesperson bought us McDonald's since the deal went after hours. :p

Tux Infiniti > ADabOfOppo; Gone Plaid (Instructables Can Be Confusable) 06/17/2014 at 02:08

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Infiniti... busted